Frequently Asked Questions

We accept Visa, Mastercard and American Express, PayPal, direct bank deposit and BPAY. Buy Now, Pay Later options are also available at checkout for eligible orders.

Yes. All payments are processed over a secure, encrypted connection and we never store your full card details on our servers.

Absolutely. Call our team on (03) 9421 4711, Monday to Friday 9am–5pm, and we’ll take your order or answer any pre-sales questions.

Yes — all prices shown are in Australian dollars and include GST. A full tax invoice is issued with every order.

Yes. A GST tax invoice is automatically emailed with your order confirmation, and we can add your business name and ABN on request.

Yes, we ship to every state and territory in Australia, including regional and remote areas. Many products also qualify for free shipping — look for the “Free Shipping” badge on the product page.

Shipping is calculated at checkout based on the item and your delivery address. Accessories ship from a few dollars; many laptops and larger orders ship free.

In-stock orders are typically dispatched within 1–2 business days. Metro delivery usually takes 2–4 business days; regional areas may take a little longer.

Yes. Once your order is dispatched we’ll email you a tracking number so you can follow it to your door.

Yes — you can collect from our Richmond store at 402 Bridge Road, Richmond VIC 3121. Choose store pickup at checkout and we’ll let you know when it’s ready.

If something isn’t right, contact us within 30 days of delivery. Unopened items in original condition can be returned for a refund or exchange. Change-of-mind returns may be subject to conditions — see our Terms & Conditions for details.

Get in touch with our support team with your invoice number and a description of the fault. We’ll arrange an assessment and, where covered, a repair, replacement or refund in line with Australian Consumer Law.

All products carry the manufacturer’s warranty as a minimum, plus your rights under Australian Consumer Law. Warranty length varies by product and is shown on the product page.

Yes — extended warranty and Venom Care Packs are available on many laptops. Ask our team or check the product page for options.

Yes. As an authorised service centre we repair laptops, desktops and PCs — whether you bought them from us or not. Visit our Laptop, PC & Mac Repairs page or call us to book in.

Yes, our technicians service Apple Mac laptops and desktops alongside Windows machines.

Turnaround depends on the fault and parts availability. We’ll give you an estimate when you book in and keep you updated throughout.

Yes — we provide onsite services and commercial support for business customers. See our Commercial section or contact us to discuss your needs.

Venom BlackBook is a premium Australian laptop brand built for quality, reliability and performance — including fanless, silent ultraportables in aerospace-grade magnesium alloy.

A fanless laptop is completely silent, has no moving parts to fail or collect dust, and runs cool and clean. See our “Why a Fanless Laptop?” guide for more.

Yes — MLN is an Authorised Venom Service & Display Centre, so you can see, buy and have your Venom BlackBook serviced by people who know it inside out.

Our store is at 402 Bridge Road, Richmond VIC 3121. We’ve been serving Australian customers since 1999.

Our team is available Monday to Friday, 9am–5pm. Online orders can be placed any time, 24/7.

Call (03) 9421 4711, email sales@mln.com.au, or use our Contact Us page. We’re always glad to help.